A few iPhone units sold between September 2012 and January 2013 have been identified to have issues regarding recharging and life of the battery, and so Apple will be swapping out the poor batteries with new ones, free of charge.
The firm says the problem affects a “very small percentage” of units and that they fall within a limited serial number range. So to help buyers figure out whether their iPhone 5 is eligible for a new battery, Apple has set up a dedicated web page where they can enter their handset’s serial number. If it matches, buyers can take the affected phone to an Apple approved service provider or to the nearest Apple retail store, or have it changed remotely through Apple’s technical support service. The alternative program is already up and running in the U.S. and China and will go live in other locations on August 29.
On the other hand, Apple warns that if the iPhone in question is damaged – e.g., the screen is cracked or broken – it could complicate the process of removing the old cell and changing it. Apple therefore suggests that damaged devices be repaired first.